Home Nursing Care

Home nursing care provides medical care and support to individuals who are ill or have disabilities while living at home. The service may include wound care, personal hygiene assistance, and medication management.

Your needs will determine whether you qualify for the service.

The service is free of charge.

Hjelpetilbud i kommunen
Patient and interpreter. A brochure about interpretation in the health services

This is a legally mandated service. See Helse- og omsorgstjenesteloven §§ 3-1 og 3-2. And pasient- og brukerrettighetsloven kapittel 7.

Forvaltningsloven
Helsepersonelloven
Helse- og omsorgstjenesteloven
Pasient- og brukerrettighetsloven
Forskrift om habilitering, rehabilitering og koordinator
Kvalitetsforskrift for pleie- og omsorgstjenestene

You can contact the municipality for help in applying for home nursing care, or you may ask someone else to assist you if needed. If another person applies on your behalf, they must provide written authorization.

YA written authorization must be attached if someone is applying on your behalf.

You will be notified when the municipality is processing your application, and you will have the opportunity to provide input. The municipality must gather all necessary information to make a decision, and you have the right to access the case documents.

The decision will include the municipality’s reasoning, how the conclusion was reached, and who was involved in the process. You will receive the decision in writing.

The municipality must process the application as soon as possible. If a decision cannot be made within one month, you will receive written notification explaining the delay and an estimated timeframe for when the decision will be made.

If you are dissatisfied with the decision, you can appeal to the municipality within three weeks of receiving it. Explain what you disagree with and why you believe the decision should be changed. If you need guidance, you can contact the municipality. If the municipality upholds its decision, you can escalate your appeal to the County Health Supervision Authority.

You can also file a complaint about the quality of the service. This complaint should be sent to the municipality or directly to the service provider.

Additionally, you can appeal to the County Governor if you experience inadequate service delivery, incorrect or insufficient information, or breaches of confidentiality.

If a serious incident occurs in connection with the service, you as a patient or relative can report it directly to the Norwegian Board of Health Supervision at +47 474 86 882.